THE INSTALL · SCOPED ON THE CALL · A HANDFUL OF INSTALLS A QUARTER

You cannot hire
your way out.

Another ops manager, another consultant deck, another SaaS seat. The org chart keeps growing and you are still the integration layer.

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TRANSFORMATION 0%
THE INSTALL · DAY 90 RUNS WITHOUT YOU
TRANSFORMATION 0%
DAY 30 · MAP
DAY 60 · BUILD
DAY 90 · HANDOVER
SYSTEMS BUILT
  • Quote engine · live
  • Compliance ops · live
  • Owner's dashboard · live
YOUR TEAM
TRAINED, NOT DEPENDENT
DAY 90 · INSTALLED, DOCUMENTED, OWNED BY YOU Get your free AI roadmap →
SCROLL · WE EMBED ↓
02 · The Operator's Dilemma

You did not get here by
buying software.
You got here by running the business.

Every operator at your scale hits the same wall. Your business is too big to run from spreadsheets and too small to hire a CFO, a CTO, a COO, and a CAIO.

Your team is hitting capacity on repetitive tasks that should have been automated two years ago. Every consultant who walks through the door wants to sell you a strategy. Every software vendor wants to sell you a subscription. You do not need either.

You need someone who has actually operated a business at your scale to come in and install the system.

That is the Install.

03 · What We Install

Three to five custom systems, built for your business.

01 · DATA UNIFICATION LAYER

Claude wired into every system your business runs on.

ERP, WMS, CRM, accounting, compliance software, Gmail, Drive, Calendar, inventory. One intelligence layer reads across all of it. Your CFO gets a consolidated dashboard. Your GMs get their specific views. Nobody exports a spreadsheet again.

02 · CUSTOM SYSTEMS (3,5)

Built against the gaps identified in your Phase 1 diagnostic.

Examples from active engagements:

  • Compliance reporting, 20 hrs/week → 90 min/week
  • Vendor intelligence, pricing, terms, scorecards automated
  • Multi-location reporting, one dashboard, every site
  • Customer follow-up engine, every lead, every review, every response
  • Production scheduling, AI-assisted capacity planning
03 · TEAM ENABLEMENT

Your GMs, your ops, your CFO, trained to operate, extend, and maintain.

SOPs documented. Edge cases handled. Recorded walkthroughs for every system. Not a hand-off, a complete skill transfer. When the person who installed it leaves, the system does not.

04 · OWNER ENABLEMENT

You learn to commission new systems as the business evolves.

When you acquire the next location, you integrate it in 30 days, not 6 months. When your CFO wants a new dashboard view, you build it, not a vendor. The operating layer is yours.

04 · The Engagement

One engagement. Ninety days embedded to start.

Scoped on the call, not a pricing page
FIRST 90 DAYS EMBEDDED · 3 TO 5 SYSTEMS · TEAM TRAINED · YOU OWN EVERYTHING
30
DAY 0-30 · MAP THE ORGANIZATION

Wire in. Map the gaps.

Full diagnostic across ERP, WMS, CRM, accounting, compliance. Interview every department head. Identify the three to five systems with the highest year-one payback. Lock the engagement targets with your CFO.

30 · Engagement targets + System #1 live
60
DAY 31-60 · BUILD THE SYSTEMS

Build against the targets.

Systems 2 through 5 ship in sequence. Each one tied to a tracked dollar outcome on the dashboard. Your GMs and department heads are in the room during build, not trained after. Weekly P&L reporting to you.

60 · All core systems shipping work
90
DAY 61-90 · HANDOVER + TRAIN

Your team runs it. You commission what comes next.

Full skill transfer. SOPs, edge cases, and runbooks documented. CFO sign-off on measurement methodology. Year-one target locked in contract. You decide whether to continue on retainer or run solo.

90 · Installed, documented, owned by you

After Day 90, the Operator Guild begins.

You keep what we built. The Operator Guild is the stewardship retainer that follows: continuous execution, quarterly renewal, no sales cycle. You can exit at any renewal boundary.

Optional · Quarterly
Scoped at Day 90
MEASURED, NOT PROMISED

A year-one value target, set with your CFO.

Every Install engagement has a measurable year-one value target set at kickoff. Recovered margin. Hires avoided. Revenue unlocked. We agree on the number. We track it monthly. Your CFO signs off on the measurement methodology.

The number, the tracking cadence, and the terms behind it get set on the call and written into the engagement, where your CFO can hold us to them.

05 · The Call

Thirty minutes. You evaluate us.

Book a call. You talk about your business, your gaps, and what you would want installed first. I listen and diagnose. By the end of the call, one of three things happens.

No pitch deck. No follow-up sequence. No pressure. If you are not a fit, I will recommend a different vendor.

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30 min · No prep required · Direct to Harsh
  • We are a fit. You get a scoped proposal within 48 hours.
  • We are a fit but the quarter is full. You go on the waitlist with a concrete opening date.
  • We are not a fit. I tell you what would actually solve your problem better than the Install, a vendor name, a product, or a workflow you build in-house.
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